Refund policy

 

Red Spade Audio is committed to providing exceptional service and we are all about creating happy customers and clients.

 

Custom design

 

Refunds or returns on custom work are not typically offered but may be considered on a case by case basis. If you simply change your mind or have a change in requirements, we are not obligated to issue a refund. In some cases, a partial refund may be offered, where payment has been made for materials and services that have not yet been purchased or provided. The design component is not refundable.

 

Made to order products

 

All our products are currently made to order. Refunds due to change of mind are generally not offered. In certain cases we may at our discretion consider offering a refund.